CHANS Home Health Care Earns a Perfect Score in Federal Survey

CHANS Home Health Care was rated "deficiency–free" in a federal recertification survey conducted earlier in February. Both federal and state survey visits are opportunities for the government to review a home healthcare agency’s documentation and care practices, ensuring that services provided by that agency are among the very best.

CHANS staff was delighted to learn that it is rare for an agency to be awarded a deficiency-free survey. The perfect rating is an outstanding accomplishment for CHANS Home Health Care.

“It truly takes an entire team working together to achieve this prestigious status,” said Darlene Chalmers, CHANS Executive Director. “Our staff’s dedication and commitment to quality care for our patients is the foundation for excellence. A deficiency-free federal survey validates the high quality care that CHANS staff provides with the goals of supporting patients to remaining safely and comfortably in their own homes and in the best possible health.”

The federal survey, a Center for Medicare and Medicaid Services (CMS) requirement for Medicare Certified Home Health Care Agencies, ensures that agencies are in compliance with Medicare health and safety standards. Federal surveyors performed on-site reviews of patient medical records and accompanied staff in visits to patients’ home as part of the two-day review process. Surveyors also verified that staffing qualifications and background checks were consistent with federal standards that staff were current in their on-going continuing education requirements, and made sure that CHANS patients were aware of their consumer rights.

CHANS Home Health Care is full service, non-profit, Joint Commission Accredited agency providing skilled home health, hospice, private duty care services, and an array of community-based wellness clinics and support services in Mid Coast Maine. CHANS is an affiliate of Mid Coast Health Services.